Related Articles
Sensor connection: troubleshooting
If you can't find or connect your sensor to the OnTracx app, there are some steps you can follow to solve this issue. 1. Is your sensor awake? Did you simultaneously press the two metal pins on the back to wake up your sensor? Here's a quick and easy ...
Storing the OnTracx sensor
Just like any trusty companion, your OnTracx sensor needs a little love now and then. Here are some instructions on how store the sensor in a proper way. When you're not actively using your OnTracx sensor, proper storage is crucial to ensure its ...
4.1. Connect your OnTracx sensor
The button on the top right corner of your dashboard shows you whether there’s an OnTracx sensor connected to the application or not (green: connected; yellow: not connected). By pressing the ‘connection button’, the following screen appears. If this ...
Updating Your OnTracx Sensor Firmware
To ensure your OnTracx sensor performs at its best, we occasionally release firmware updates that improve functionality, accuracy, and overall performance. These updates are not installed automatically, so it’s important to check for updates and ...
Troubleshooting GPS & Sensor Issues on iPhone
If you're experiencing GPS issues or connection loss from the accelerometer while using OnTracx with real-time feedback (directly on your phone), follow these steps to improve tracking performance: Restart Your iPhone Turn your iPhone off and back on ...