I cannot login to the OnTracx App

I cannot login to the OnTracx App

For iOS Users:

  1. Locate the "Login" button in your Gmail magic link email
  2. Instead of tapping the button normally, perform a long press (press and hold)
  3. Select "Open Link" from the menu that appears
  4. The link will now properly redirect to OnTracx for login completion

For Android Users:

  1. Find the "Login" button in your Gmail magic link email
  2. Perform a long press on the button
  3. Select "Openen in browser" (Open in browser) from the popup menu
  4. Complete your login in the browser window
InfoAlert
This behavior is specific to Gmail's handling of redirect links and is a security measure implemented by Google. The workaround described above allows users to safely complete the login process while maintaining security protocols. We are working on a solution to maintain the previous user experience.
    • Related Articles

    • I cannot login to the OnTracx App

      Instead of using a typical password to login, we utilize the system of a gmail magic link: Users accessing magic link login emails through Gmail may experience difficulties when attempting to log in to OnTracx. Instead of directly opening the ...
    • Gmail Magic Link Login Issue - Troubleshooting Guide

      Issue Description Users accessing magic link login emails through Gmail may experience difficulties when attempting to log in to OnTracx. Instead of directly opening the application, Gmail displays a "kennisgeving van omleiding" (redirect ...
    • Gmail Magic Link Login Issue - Troubleshooting Guide

      Issue Description Users accessing magic link login emails through Gmail may experience difficulties when attempting to log in to OnTracx. Instead of directly opening the application, Gmail displays a "kennisgeving van omleiding" (redirect ...
    • Download the app

      You can download the OnTracx app both in the App Store (iOS devices) or in Google Play (Android devices). There are several ways to do this: By clicking on one of the symbols below, you’re redirected immediately to the App Store or to Google Play. By ...
    • Updating Your OnTracx Sensor Firmware

      To ensure your OnTracx sensor performs at its best, we occasionally release firmware updates that improve functionality, accuracy, and overall performance. These updates are not installed automatically, so it’s important to check for updates and ...