Synching my Device: Troubleshooting
If you can't find or connect your sensor to the OnTracx app, there are some steps you can follow to solve this issue.
Pair the OnTracx Sensor in the OnTracx app. DO NOT PAIR THE DEVICE IN THE BLUETOOTH SETTINGS! This will block the sensor deom being connected with the app.
1. Is your sensor awake? Did you simultaneously press the two metal pins on the back to wake up your sensor? Here's a quick and easy way to get started:
- Take it off the clip for easier access. Gently remove the sensor attachment from the platform pictured below.
- Find the pins and flip the sensor over. Locate the two small pins ons the back.
- Briefly touch both pins simultaneously. This will wake up your sensor. (a red led light on the side of the sensor will be turned on continuously for one minute). During this period is the sensor available for pairing with external devices!
- Don't worry about turning the sensor off, it's smart enough to put itself to sleep mode after a while (in standby the led will be off).
- You can also find some more information on how to connect the sensor to the app right here.
3. Is your sensor connected to another smartphone? Simply disconnect the sensor and try to connect it again to the app.
4. Let's reset the sensor. Remove the battery and place it back. You can follow these instructions.
5. Is your battery of your sensor dead? Replace the battery. You can follow these instructions.
5. Is your battery of your sensor dead? Replace the battery. You can follow these instructions.
6. Let's close all other apps, turn bluetooth off and back on. Try closing all other apps, including the OnTracx app, and disconnect your phone from other bluetooth devices.
7. Turn ON GPS. For some Android devices it is possible that your sensor won't appear if your GPS is not active
Still can't connect the sensor to the OnTracx app? Reach out!
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