App Troubleshooting
I cannot login to the OnTracx App
Instead of using a typical password to login, we utilize the system of a gmail magic link: Users accessing magic link login emails through Gmail may experience difficulties when attempting to log in to OnTracx. Instead of directly opening the ...
Updating my Firmware
To ensure your OnTracx sensor performs at its best, we occasionally release firmware updates that improve functionality, accuracy, and overall performance. These updates are not installed automatically, so it’s important to check for updates and ...
Device compatibility
Let's make sure that you at least have the right device to connect to the OnTracx sensors. Via the following links, you can find a (non exhaustive) overview of the devices that are compatible with the OnTracx sensor. OnTracx compatible devices.